Tools & Tips

Superfan Extended Videos

Memberships Video Walkthrough

FAQs

To Rotate your Screen to Landscape on Mobile

  • Click on the ribbon to start the video.

  • In the lower right-hand side of your screen, click the Compass icon.

  • Your video will now rotate. (If it still does not rotate, please make sure rotate lock is off)

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To Watch via Picture in Picture

To be able to navigate to another page but still see and hear the video

  • Click the Full Screen icon in the lower right-hand side of the video player.

  • Click on the Picture in Picture icon in the upper right-hand corner of the screen.

picture-icon.jpg
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How to search SRTV website

How to Upgrade Membership

  • From your dashboard, click your profile icon in the top right corner.

  • On the left side of the screen, under Memberships, click on “SuperFan Memberships”

  • From “My SuperFan Memberships” page, click your active membership.

  • Select the Membership you wish to upgrade to and click the button “Switch to this tier”

  • Click confirm

How to Downgrade Membership

  • From your dashboard, click your profile icon in the top right corner.

  • On the left side of the screen, under Memberships, click on “SuperFan Memberships”

  • From “My SuperFan Memberships” page, click your active membership

  • Select the Membership you wish to downgrade to and click the button “Switch to this tier”

  • Click confirm

How to Cancel Membership

  • From your dashboard, click your profile icon in the top right corner.

  • On the left side of the screen, under Memberships, click on “SuperFan Memberships”

  • From “My SuperFan Memberships” page, click your active membership.

  • Click the red button at the bottom to “Cancel Membership”.

Billing Information

  • Unlike Patreon, Ribbon will not automatically bill you at the first of the month, you will be billed monthly, on the anniversary of your sign up date. 

  • We are offering 50% off the June 2021 membership fee, available only to our Patrons that make the switch to Ribbon. 

Memberships page (to upgrade, downgrade or cancel)
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